Terms and Conditions
By Placing An Order On mysticonline.com, You Agree To The Following Terms:
CRITICAL COLOR REPRODUCTION INFORMATION
Mysticonline utilizes a process of printing referred to as "Batch Printing" which provides affordable four-color printing. "Batch Printing" will group your job with other jobs allowing overall production costs and expenses to be shared with our other customers.
Because of variances in paper, equipment, inks, and other conditions between color proofing and production pressroom operations, a "pleasing color" [as determined by generally accepted trade technical methods] is to be expected with batch printing. When such a variation occurs, it will be considered acceptable performance. Mysticonline accepts no responsibility for color variations between submitted files and the final printed piece acheived from utilizing the batch printing process. Under NO circumstances will a reprint be honored for color variations that have occurred during the batch printing process. If you require a more precise printed product please request a custom quote. By placing an order you are agreeing to all of our terms and conditions.
MONETARY CURRENCY & RATES OF EXCHANGE
All prices shown on this website are in USD currency and are subject to change without prior notice. An informational currency converter from USD to JMD is provided in the header of this website for convenience. The rate of exchange within the aforementioned currency converter is predetermined by Mysticonline and cannot be negotiated or modified by the user. Converted JMD amounts are estimates and may be subject to correction or revision by Mysticonline at the time of billing or order confirmation. By placing an order you are agreeing to all of our terms and conditions.
1. Quotations/Estimates
Prices posted on this website are subject to change without notice. Written estimates are good for 14 calendar days. An estimate which is not accepted within 14 calendar days may be subject to change.
2. Payment Terms
ALL orders must be prepaid due to the speed of our turnaround, with a minimum required deposit of 75%. In the event the details of an order/job have been modified and an unpaid balance is created, the card used to place the original order will be charged. Charges typically will occur within 24-48 hours of the modification, but can take up to 45 days depending on our current workload as these charges must first be individually verified by a human.
3. Late Payments
All payments that are not received within 30 days from when the order was placed or by agreed upon date will be assessed a 20% late payment charge.
4. Orders
Mysticonline reserves the right to upgrade the coating or quantity, at no additional charge, for any product ordered (unless otherwise stated in the details/special instructions). Mysticonline also reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. Mysticonline is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to Mysticonline for printing and/or publication.
5. Order Approval/Proofing
Mysticonline has and assumes no obligation to proof or otherwise review the content or layout of your order. Even if a Mysticonline customer service representative has inquired as to the attributes of one of your prior orders, you are not entitled nor should you assume that Mysticonline will review any other order you place. Orders are printed in their "as submitted" form and the customer is fully responsible for final proof and layout verification and approval prior to submission to the print process. Mysticonline DOES NOT make any content changes on customer files. Once you submit an order to the print process you are agreeing that you are fully satisfied with the document layout and content and you accept responsibility for any errors therein. Mysticonline will assume that you have verified the spelling, grammar, content and layout, etc. are all correct and it will not accept any liability for errors such as misspelling, graphics, grammar, damaged fonts, punctuation, transparency, overprint, improper layout, bleeding, erroneous cut or fold lines, die lines or crop marks, sizing, etc.
Mysticonline does not provide proofs of any order unless the customer requests it as part of the order process and it is an option available for the product. We do no provide Matchprint proofs or press proofs under any conditions. If you request a proof then it is your responsibility to verify the proof against the original (and to correct any spelling or grammatical errors, etc).
If a proof is requested, then your job will not be processed or deemed production ready until you have approved the proof in writing. Please be aware that this may impact the job turnaround time.
6. Flyer Tagging
Mysticonline reserves the right to place a tag similar to "Printed by mysticonline.com" on the printed material unless customer states that they would prefer it not to appear when initially placing order. There may be a fee added if you elect not to have a tag placed on your flyer. Under no circumstances will Mysticonline tag business cards.
7. Current Specials
In order to receive the discounts associated with Mysticonline's "Current Specials", you must input the appropriate/relevant promotion code when placing your order. If you do not input the appropriate/relevant promotion code, you
WILL NOT receive a discount and discounts will not be applied retroactively after the order has been placed. If participating in company specials or receiving discounts, you agree to be a member of our mailing list; if you are not already and you also agree to authorize Mysticonline to tag your printed flyer (see section 4) unless otherwise agreed upon.
Specials are only available to eligible customers and specials can be updated at any time.
8. Cancellations
Cancelled orders require compensation to Mysticonline for incurred costs and related obligations at the time of cancellation. Due to the speed of our turnaround, you may only cancel a job on the same business day that you placed your order. The cancellation must also occur before the order/production cutoff time that applies to your order and the related product(s) that were ordered, in addition to other conditions and requirements which must be met. Under no conditions can orders be cancelled once plating has begun. A minimum charge of $35 + 3% of total job cost (inclusive of shipping) is applied to jobs which are approved for cancellation. No refunds will be issued for orders which are cancelled after the business day on which the order was placed, or for order which are cancelled after the order/production cutoff time that applies to your order and the related product(s). In those instances, Mysticonline may elect to, at our sole discretion, issue store credit.
9. General Refund Policy
All sales are final. Under no circumstances will Mysticonline issue a refund. We only issue store credit.
10. Credit Card Forced Refund/Chargeback Policy
All credit card issues and/or disputes on products or services purchased by your credit card authorization from Mysticonline shall be dealt with between the customer and Mysticonline. By agreeing to these terms and conditions the customer agrees to never chargeback a purchase for any reason.
11. Store Credit
Under no circumstances will store credit be exchanged for cash. Store credit may not be combined with any current specials or other promotion.
12. Accuracy of Specifications
Quotations are based on the accuracy of the specifications provided. Mysticonline can re-quote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with Mysticonline are to the client's knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.
13. Liability
Mysticonline's liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. Mysticonline warrants that every product manufactured meets the industry standard for that such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. Mysticonline makes no other warranty and no actions or words of Mysticonline or its officers, employees or agents shall constitute a warranty.
14. Governing Law and Arbitration
Any dispute between any of the parties hereto or any claim by a party against another party arising out of or relating to this Agreement or any alleged breach thereof, shall be determined by arbitration in accordance with the commercial arbitration rules then in force with the American Arbitration Association. The arbitration shall be conducted in Kingston, and shall be subject to the substantive law of Jamaica. The decision rendered by the arbitrator shall be accompanied by a written opinion in support thereof and shall be final, conclusive and binding upon the parties in the dispute without right of appeal. Judgment upon any such decision may be entered in any court having jurisdiction thereof, or application may be made to such court for a judicial acceptance of the decision of an order of enforcement, and the party seeking enforcement shall be entitled to an award of all costs, fees and expenses, including attorneys fees, to be paid by the parties against whom enforcement is ordered. The fees and expenses of such arbitration shall be borne by the non-prevailing party, as determined by such arbitration.
15. Indemnification
The customer represents that it has the legal right to produce all printed materials ordered from Mysticonline. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against Mysticonline based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by Mysticonline ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold mysticonline.com harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending mysticonline.com against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing Mysticonline for any legal fees and expenses it reasonably incurs in responding.
16. Electronic Manuscripts/Images
It is the client's responsibility to maintain a copy of the original computer files, artwork and transparencies. Mysticonline is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until Mysticonline can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. Mysticonline does not archive your work for longer than it takes to produce the final product. Please save your work!
17. Alterations/Corrections
Client alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current rate.
18. Prepress/Hardcopy Proofs
Mysticonline typically does not provide prepress or hardcopy proofs. However, when possible and when ordered by the customer, Mysticonline% will submit color proofs for the customer's review and approval. Shipping charges may be assessed when sending a proof via mail, courier or any means other than pickup.
To request a proof you must order it through the website shopping cart system when placing your print order. Proofs must be returned to Mysticonline marked "O.K." or "Revised Proof Required" and signed by the customer. Until the proof is returned, no additional work will be performed. Mysticonline will not be responsible for undetected production errors if:
- Proofs are waived by the client;
- The work is printed per the client's written OK;
- Requests for changes are communicated verbally.
All requests for changes of any kind must be made in writing to avoid mistakes.
19. Color Proofing
Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a "pleasing color" variation between color proofs and the completed job [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance.
20. Overruns/Underruns
The generally accepted trade practice is plus or minus 10%.
21. Delivery/3rd Party Shipping/Pickup
Charges for delivery of materials and supplies from the client or the client's supplier to Mysticonline are not included in quotations unless specified. Mysticonline is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first. If the "pickup" option is selected when the order is originally placed you will have 14 calendar days to retrieve materials. If more than 14 calendar days elapses the order is considered abandoned and Mysticonline has the right to discard materials as well as charge daily storage fees for full elapsed period, unless otherwise agreed upon in writing. Orders that have delivery or shipping selected are typically shipped within one business day of it's due date or it's completion. Changes to shipping information after an order has been placed, or a failure to provide complete and accurate shippinginformation, will result in shipping delays.
22. Claims
Claims for defects, damages, or shortages must be made by the client in writing no later than 5 calendar days after date of pickup, date of shipping or date of delivery, whichever occurred first, and must be preceded by the return of the original product purchased, in it's original condition, in the total volume which was originally received and also in original packaging, to our corporate office at the customer's expense. If no such claim is made, Mysticonline and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that Mysticonline's performance has fully satisfied all terms, conditions and specifications. Any disputes on products or services purchased by your credit card authorization from Mysticonline shall be dealt with between the customer and Mysticonline.
23. Right to Subcontract
Mysticonline shall have the right to assign any portion of the work required to another vendor.
24. Workmanship Guarantee
We guarantee all orders to be within "batch printing" specs and to be free of defects in workmanship. If any order does not match the
generally accepted trade standards, we will reprint the job or issue the customer a credit at our discretion.
*Important information:
- We do not print, ship or conduct production related activities on Mondays. As such, Mondays are NEVER included in the Print Turnaround countdown.
- Print turnaround is based from when your order is deemed to be confirmed, subject to satisfactory, verified payment and proof of same, cutoff deadlines, successful receipt of complete and correct order details and successful receipt of complete and correct artwork.
- When placing an order we will print the corresponding size that is selected unless otherwise stated in the details/special instructions. (if you can not find your desired size, please pick the next size up i.e. if you want a 4x4 flyer, you would select "4x6 Flyer" and note in the special instructions that you want a 4x4.
- The final piece MAY be up to an 1/8th inch smaller or larger than actual order/finish size requested.
- The final piece MAY slide up, down, left, or right 1/16th inch to 1/8th inch in either direction. So we strongly recommend that you DO NOT use borders in your artwork.
- The final piece MAY be cut slightly uneven, 0 to 10 degree shifts are considered acceptable.
- When reordering, colors MAY be slightly different then original order.
- If files are submitted and do not meet our bleed and/or safety margin specifications, Mysticonline reserves the right to add a border to the artwork or alter accordingly at their sole discretion.
- If files are submitted in RGB mode, you are authorizing Mysticonline to convert the file(s) to CMYK mode. (converting files from RGB to CMYK may cause color shifting as well as other undesirable results).
- If we only receive one file for a job we will assume that file is to be used for side 1 and side two is blank, unless otherwise stated.
- We will NOT accept files that are emailed, unless approved in writing by an authorized representative of Mysticonline. All orders MUST be placed through the website.
25. Reprints
If for any reason we must reprint a job, we MUST use the original files uploaded. Under no circumstances will we accept new files for the reprint.
If the customer requires new files to be utilized, the job will no be considered as a reprint and a new order must be placed, and paid for, before processing will begin.
26. Turnaround Estimate
Purchasing non-standard upgraded turnaround should NOT be construed as a guarantee and does not apply to any additional production. Additional production includes, but is not limited to folding, scoring, perforating, die-cutting and drilling. (please see section 23., sub category a. for more information on when printing occurs.
Print turnaround times displayed on the price calculator page are only estimates. At Mysticonline's discretion, if a job does not ship within 24hrs of the estimated pickup/shipping date, Mysticonline may issue a store credit towards the customer's next order, but the customer must request this credit. The amount of the credit is at the discretion of Mysticonline. Resellers do not qualify for store credit. Exceptions to the issuance of store credit include, but are not limited to equipment failure/power outages, 3rd party shipping errors and "acts of god".
27. Privacy Statement
Please click here to view our privacy and security policy
28. Samples
Mysticonline reserves the right to use your product for samples or advertising purposes.
29. Billing
Our name will appear as "mysticonline.com or Mysticonline" on your credit card statement.
30. Billing Penalties
There will be a charge for all returned checks
31. Inkjet Proofs
Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a "pleasing color" standard, using standard ink densities. There is no guarantee that your finished piece will match your printed proof. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices, and film-based proofs.
32. Changes to our Terms & Conditions Policy
Mysticonline may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless we state otherwise.